Binance Customer Care Number

Binance Customer Care Number

Binance is the largest crypto exchange globally, where you can trade hundreds of cryptocurrencies, thousands of altcoins, and virtual tokens. Because the exchange is wholly online, you might experience issues or need to make inquiries.

In this case, you will need to contact customer support. So in this article, we will look at the Binance customer care number and how to contact them. 

About Binance

Binance is the largest cryptocurrency exchange globally in terms of daily trading volume. It was established in 2017 by a developer, Changpeng Zhao, in Hong Kong. Binance supports trading more than 360 cryptocurrencies and virtual tokens, including major coins like BTC, ETH, DODE, LTC and BNB, its native coin.

Additionally, it features spot trading and futures trading and consists of different products to help you build passive wealth.

Binance Customer Care Number

Binance does not have a customer care support number. The best way to contact Binance is via its Live Chat, accessed via its website or directly at the live chat webpage.

Also, you can get across to Binance by contacting the CS team directly from Binance Chat. The Binance chat has an advanced AI bot that helps suggest solutions based on the details you gave. Additionally, you can go to the Support Center and browse through the comprehensive list of FAQ articles to get more information on Binance products and services.

How To Use Binance Support on the Binance Website

Here are the steps to use Binance Support on the Binance website.

  1. Log in to your Binance account.
  2. Tab the “Support” icon, located at the bottom right. If you use a Binance App, click the” Support” icon on the homepage.
  3. A list of common issues and their solutions will be displayed, including self-service links and FAQ topics.
  4. Browse through the list of common issues displayed. For more solutions and questions, you can refresh the icon to view more.
  5. Once you find a question or solution that matches your inquiry, tab on it, and the AI bot will provide the solution.
  6. If you aren’t satisfied with the answers, click “Unresolved,” and more questions will be displayed. Click on the one that best suits your inquiry.
  7. If unsatisfied with the results, you can click “Not relevant.” You can choose to view more suggestions or reach out to a CS agent.
  8. If you click on connecting to a CS agent, you will be connected with a CS agent, and then you can state your question in clear terms. Make available relevant supporting documents, such as screenshots.
  9. Leave the chat window after submitting your questions and supporting documents. You will be duly notified once a CS agent is assigned to your case.
  10. Ensure your reply to the thread within 24 hours to maintain your queue position and keep the conversation going.

Please note that the CS agent might not be able to reply to you in your preferred language, so it is advised that you select your preferred language when entering the chat. Better still, you can submit your questions in the English language.

Does Binance Make Phone Calls?

No, Binance does not make phone calls. Be careful of those pretending to be “Binance employees” who reach you by phone or social media (Telegram, WhatsApp, Instagram). Binance will never contact you through unofficial means for anything, be it account-unlocking services, investment advice, or giveaways.

Does Binance Have Live Chat?

Yes, Binance has a live chat you can contact for complaints or inquiries. However, you must have a registered account with Binance before initiating a live chat with any of its agents.

Does  Binance Have Social Media Handles

Yes, Binance maintains official social media handles, which you can follow for updates and information. However, you can’t make inquiries or complaints on their social media handles.  


Binance does not have a customer care number. You can only contact them via live chat, where you can contact a CS agent to attend to you.  

Leave a Comment